FAQs

Payment

Do you accept American Express or Paypal?

We do not currently accept American Express or Paypal but aim to add both payment methods in early 2011.

Which cards do you accept?

We accept Visa Credit, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Maestro & Solo.

Can I pay by bank transfer or cheque?

We are happy to accept payment by bank transfer or cheque. You will need to order on the phone by calling 0845 299 4000. Please note that we never dispatch goods until cleared payment has been received.

Do you offer credit accounts?

Unfortunately we do not offer credit accounts. Battery Station is run without using credit from our suppliers which allows us to negotiate special rates on stock. These savings are passed onto our customers.

Why have you asked me for ID?

When we process payment on your card, we electronically send your billing address to your card issuer. Normally they confirm that the card is correctly registered to that address. If you have entered a billing address incorrectly or one at which your card is not registered to, we will ask you for ID to confirm your identity. This is standard anti-fraud procedure to protect us and the general card-using public. If you are not happy to provide ID, we will promptly refund your order at your request.

VAT

What is your VAT number?

Our VAT number is GB973 7143 95

Do you provide a VAT invoice?

Yes. We automatically send you a VAT invoice to the delivery address with your goods. If you have lost this or need an additional copy, we can email it to you. Please contact customer services below.

We are registered for VAT in another EU member state, can we purchase without VAT?

Yes you may, however you will need to purchase normally. You should then contact us using the form below and provide your EU VAT Number. We will quickly check this number and then refund your VAT. We have a number of customers using this method. Please note, this is only possible if the goods are not being delivered to the UK.

Supplying Battery Station

Batteries and related goods

Battery Station is always interested in speaking with potential suppliers of stock. Please email customerservice@batterystation.co.uk with details of your products and a current price list. We will then contact you to discuss.

Recruitment

We DO NOT require any employees or recruitment services. There is no need to contact Battery Station as messages of this nature do not get passed on.

SEO & Marketing Companies

We DO NOT require any SEO services or online marketing. There is no need to contact Battery Station as messages of this nature do not get passed on.

Ordering & Pricing

What is the best price you can do on xxxx ?

Our prices are on our website and are the same for all our customers. In order to give a bespoke quote, it would need to be for a quantity of 1000 units for more per line or 500 on button and coin cells.

Do I need to confirm my order?

Generally speaking, No. When you have successfully placed your order, you are shown a summary page which you are asked to print out for your records. You are also sent an email. Either of these is confirmation of your order. If you did not reach the confirmation page due to an error or did not receive an email, please contact us using the form below.

Can I order on the phone?

Yes. You are most welcome to order on the phone, please call 0845 299 4000. We do advise online ordering though as things like spelling mistakes on names and addresses can occur with ordering on the phone.

Delivery

Do you offer next day delivery?

Yes we do, simply select it from the drop down list on the cart page. Please note when ordering on a Friday, next day delivery counts as Tuesday although commonly orders are often delivered on Saturday morning or Monday.

Can I call to pick up my order?

We do not have a shop but may be able to help you. Please contact us if you need to pick up. Our warehouse is in Heywood.

You have emailed me and said my address is not complete; why is this?

Our courier Parcelforce uses the Royal Mail database for it's deliveries. Occasionally the system brings up errors. We would ask you to be patient and we'll do everything we can to rectify the situation.

Please can you leave my package in a safe place?

Unfortunately, we require a signature for all deliveries. This is due to the high value and desirability for resale of our products in general.

Promotional materials and mail

You have sent me a promotional fax, where did you get my fax number from?

Occassionally, Battery Station has used a promotional fax company to send out special offers. We do not have your number or keep your number. The fax is sent direct from the promotions company and you need to opt-out direct with them on the number on the fax. If you contact us, we will happily pass on your request to them to stop future faxes. We will be happy to tell you which promotional company we have used.

Please can you stop sending me promotional emails?

Yes of course. The easiest way is to click on the unsubscribe link in the email. We keep list of all unsubscribed email addresses so we'll never send you one again.