Returns

Battery Station will try to do whatever we can to successfully resolve any problems you may have with your order. We exercise goodwill wherever possible and truly want each of our customers to be 100% happy. We believe this approach is the only way for our business to grow.

In the unlikely event that you need to return goods to us, please refer to the following procedures which are different for each reason.

Unwanted goods

If you receive your order and decide that you no longer wish to keep your order, you may return your order to us within 7 working days for a full refund. It is your responsibility to pay for the shipping cost in returning your order to us, and we recommend that you obtain proof of delivery when sending the package.

If you wish to return your order, please contact customerservice@batterystation.co.uk and advise us. We will then make a note and inform our warehouse to look for your return and advise our customer service staff accordingly when it arrives.

The following conditions apply:

• The products must be in the same condition they were when received; in the original sealed boxes or packs.
• The returned order must be received within 7 working days.
• There is no restocking fee for normal stock items
• For specially ordered items, there is a 15% re-stocking fee
• When we have received your order, we will quickly check it, and then our system will send you and email to acknowledge receipt
• Please allow up to 30 days for a refund, however typical times are 1 – 2 days.

While we are confident the high majority of our customers are honest, we do undertake security checks to match batch numbers upon receipt of returned goods.

Incorrect orders

If you have received your order and it contains incorrect items, we will either provide you with the cost of postage to return those items to us, or we will send a courier to pick up the incorrect order. We will do this using the fastest service available to us to minimise the inconvenience.

We will then promptly dispatch the correct items to you using the fastest method available to us.

Faulty goods

If your order contains faulty goods, then you must inform us within 7 working days of discovering the fault and we will arrange for the goods to be returned to us at our own expense. We will then dispatch replacement goods to you using the fastest method available to us.*

*We thoroughly investigate claims of faulty bulbs usually caused by mishandling, faulty lanterns or connection to voltages higher than the specified allowance.

These rights are in accordance with your rights under the EU Distance Selling Regulations and form part of the legal contract of website usage and sale. We will do everything we can to fairly resolve any issue.