FAQs

Ordering

Can I cancel or change my order?

No. Orders reach our packing stations within minutes of being placed and cannot be stopped. Unwanted goods can be returned under our Refund policy.

Can I order by phone?

Phone ordering and phone customer service are for business credit account customers only. All other customers order online and reach us through the contact form, which is usually answered within minutes during office hours.

Can I pay by bank transfer?

Business orders only, against a pro forma invoice. Goods are dispatched once cleared funds are received.

Do you accept cheques?

No.

Do you offer credit accounts?

Yes, to public sector organisations and to established businesses, subject to a trading history with us and a satisfactory credit check. Please contact us to apply.

What is your best price?

Website prices are the same for every customer and already include quantity breaks. For regular volumes significantly above the advertised thresholds, contact us for a quote.

Delivery

How quickly will my order arrive?

Order by 4pm on a business day for same-day dispatch on DPD services, or by 3pm for Economy and Priority. Delivery options and estimated dates are shown in the cart; see our Shipping policy.

Do you deliver on Saturdays?

Yes. Saturday delivery is dispatched on Friday for delivery on Saturday, whichever day you order. Order by 4pm Friday.

Can my parcel be left in a safe place?

Most couriers offer a safe-place or neighbour option through their own tracking notifications. If you choose one, responsibility for the parcel passes to you once it has been delivered there.

Can I collect my order?

Possibly — please contact us before placing your order. Collection is available by arrangement.

Do you deliver to Northern Ireland, the Republic of Ireland or the EU?

Northern Ireland, yes. Republic of Ireland, business customers by email order. Other EU member states, no. See Impacts of Brexit & The Windsor Framework.

After your order

How do I return an item or report a fault?

Start through the contact form. For unwanted goods, contact us within 14 days of delivery and return them within a further 14 days of telling us; faulty goods can be returned within 30 days for a full refund. See our Refund policy.

Do I get a VAT invoice?

Yes. A PDF VAT invoice is emailed to you when your order is dispatched and can be downloaded at any time thereafter, from your account.

How do I recycle my used batteries?

Use a Battrecycle collection point, or arrange a free WasteCare bin for your premises. See Battery Recycling. Please do not post used batteries to us.

Other

How do I stop promotional emails?

Click unsubscribe in any email and you will not be contacted again. Details are in our Privacy policy.

I am a supplier — who do I contact?

Email customerservice@batterystation.co.uk with product details and a current price list.